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Privacy Policy

Privacy Policy – Al-Dahiya Gas

Effective Date: 01/09/2026

Last Updated: 01/09/2026

1. Introduction

Welcome to Al-Dahiya Gas ("Al-Dahiya Gas," "Company," "we," "our," or "us"), a digital service platform for gas cylinder delivery, technical services, and online sales, operated in the Kingdom of Bahrain.

Al-Dahiya Gas enables customers and business partners to order gas cylinders, book technical services, shop for electronics and appliances, and manage deliveries through our mobile apps, website, and partner portal.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Al-Dahiya Gas mobile applications, website, and related services.

By using Al-Dahiya Gas, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Account & Order Information

When you register or place an order, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Delivery address(es)
  • Order and service history
  • Business/account details (for B2B partners)

B. Information You Provide

When using Al-Dahiya Gas, you may provide:

  • Gas delivery requests
  • Technical service bookings
  • Feedback, ratings, and comments
  • Live chat and support requests
  • Photos or images submitted with feedback or service reports

C. Location Information

If enabled, Al-Dahiya Gas may collect:

  • GPS location data for delivery address pinning and real-time order tracking
  • Driver and vehicle location data for route optimization and delivery zone assignment

Location data is collected only for delivery, technical service, and fleet management purposes.

D. Payment Information

Payments are processed through secure third-party payment gateways (BenefitPay, TAP Payment Gateway, and card networks). Al-Dahiya Gas does not store your full card details; payment providers handle and tokenize this information under their own security standards.

E. Proof of Delivery & Service Data

To confirm order and service completion, we may collect:

  • Customer signatures
  • Delivery/service photos
  • GPS coordinates and timestamps

F. Device Information

We may automatically collect:

  • Device type
  • Operating system version
  • App version
  • Device identifiers
  • Log and diagnostic information

G. Communication Data

Messages sent via WhatsApp, SMS, or in-app live chat (order confirmations, delivery updates, service reminders, support) may be logged for quality and record-keeping purposes.

3. How We Use Information

We use information to:

  • Process gas delivery and technical service requests
  • Assign and track drivers and technicians
  • Process payments and issue invoices/receipts
  • Send order, delivery, and service notifications via app, SMS, and WhatsApp
  • Provide customer support and live chat assistance
  • Manage B2B partner accounts, contracts, and billing
  • Collect feedback and improve service quality
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We do not sell personal information.

Information may be shared only with:

Delivery & Service Personnel

Drivers and technicians, to the extent necessary to fulfill your order or service request.

Authorized Service Providers

Payment gateways (BenefitPay, TAP), WhatsApp/SMS providers, hosting, and technical support providers.

Legal Authorities

When required by applicable law or legal process.

5. Data Security

We implement reasonable technical and organizational measures to protect information, including:

  • Encryption in transit
  • Secure, tokenized payment processing
  • Secure authentication mechanisms
  • Role-based access controls
  • Activity logging and monitoring
  • Secure cloud infrastructure

However, no method of electronic transmission or storage can be guaranteed to be 100% secure.

6. Data Retention

Information is retained according to:

  • Business and operational requirements
  • Legal and regulatory requirements in the Kingdom of Bahrain
  • Order, service, and financial record obligations

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion where applicable
  • Request restriction of processing
  • Object to certain processing activities

Requests can be directed to us using the contact details below.

8. Children's Privacy

Al-Dahiya Gas is intended for general consumer and business use only.

The application is not directed toward individuals under the age of 18.

9. Third-Party Services

Al-Dahiya Gas may integrate with third-party platforms and services, including:

  • Odoo ERP
  • BenefitPay and TAP Payment Gateway
  • WhatsApp Business API and SMS gateway providers
  • GPS/mapping and navigation services
  • Cloud hosting providers

Use of third-party services is subject to their respective privacy policies.

10. International Data Transfers

Information may be processed and stored in countries where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published within the application and on our website.

Continued use of Al-Dahiya Gas following any changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

Al-Dahiya Gas

Email: info@yourcompany.example.com

Website: https://aldahiyagas.com

For privacy-related inquiries, please contact us using the details above.